We are proud to ship worldwide.

We offer a range of delivery options including:

• FREE UK Standard Delivery: Enjoy free standard delivery in the UK on orders over £50.
• Standard UK Delivery: For orders under £50, we offer standard UK delivery for £3.99.
• Next Working Day Shipping: We offer Next Working Day Shipping for £5.99. Please note, to receive your order on the next working day, orders must be placed by 12pm. 
• International Deliveries: We are proud to offer international delivery on all our products. For European deliveries, the standard shipping cost is £22.95. For the rest of the world, our standard shipping cost is £49. 

Standard UK Delivery: Standard UK delivery usually takes 2-3 working days.

Next Working Day Shipping: Orders that are placed before 12pm can be expected on the next working day.

International Deliveries: We aim to deliver all international orders within 1-4 weeks of purchase. Please note, this time frame is subject to the customs of the delivery destination. In some instances, this may cause delays.

If you have any questions, please do not hesitate to contact us on team@healf.com and we will be happy to assist you. 

We use Royal Mail for our UK deliveries. When you receive a confirmation about the progress of your delivery, Royal Mail gives you the chance to ‘update your delivery options’. Here, you can rearrange a delivery date or provide details on a safe place to leave the package. 

For international deliveries, if you miss your scheduled delivery, the courier will notify you if another delivery attempt will take place or if your order is available to pick up at a designated collection point.

The cut-off for our next working day delivery service is 12pm on the day of ordering. For example, if you’d like your order on Thursday, the order must be placed and paid for before 12pm on Wednesday. 

Please note, this service is only available for UK deliveries.

We recommend checking your tracking number to see where your order is in the delivery process. If your delivery is taking longer than the respective suggested timings for standard, next working day, and international deliveries, please contact our Customer Wellbeing team on team@healf.com for assistance.

We take the quality of our service seriously and work hard to minimise situations such as missing items. If your order is not to this standard, we sincerely apologise for the inconvenience. 

Please reach out to our Customer Wellbeing team on team@healf.com who will help to resolve this for you as quickly as possible.

We sincerely apologise if your order does not meet the high standards we hold ourselves to. 

If there are damaged items within your order, please reach out to our Customer Wellbeing team on team@healf.com as soon as possible with details of the issue and we will resolve this as quickly as possible.

Due to the differing customs of each country, unfortunately we cannot provide a definitive time frame for how long your order will take to pass customs. 

Generally, items take a day to clear items; however, in some circumstances this can take up to two weeks. 

If further information is required from customs, please reach out to our Customer Wellbeing team on team@healf.com with the details of your order as soon as possible.

To place an order, simply browse our selection of wellbeing products, or use our search bar to find the specific products you’re looking for. 

On each product page, choose whether you’d like a one-time purchase or to subscribe and save, then select ‘Add to cart’. 

When you're ready to checkout, enter your delivery information and payment details as needed and follow the prompts to complete your purchase. 

Following this, you’ll receive email confirmation of your order, as well as tracking information once this is available.

We aim to make payment as convenient as possible so we accept a wide variety of payment methods, including:

• Major credit cards (Visa, MasterCard, American Express) 
• Digital wallets (Apple Pay, Google Pay, PayPal) 
• Other online payment options (Klarna, Clearpay). Please note, these options are only available for items that are not ordered with our subscription service. 

You can select your preferred payment methods in the final checkout stage after you have chosen your shipping method.

If you are unsure which payment method to use or have additional questions, please contact our Customer Wellbeing team on team@healf.com for assistance.

For any discount codes, please add the code in the allocated box during the checkout process, prior to paying for your order. 

If you're having trouble applying your discount code, here are a few things that may resolve your issue:

• Some discount codes may not be applicable for subscription purchases, please check the T&Cs of your code.
• Some discount codes may expire. Please check the expiration date of the promotion to see whether the code is still active.
• Please ensure the code is valid for the items you are purchasing. Some codes may be limited to specific products, or have certain requirements to comply with such as a minimum spend.
• Unfortunately, some codes may not be authentic discounts. Please ensure that it is a legitimate Healf code you are using.

If the issue persists beyond the above advice, please reach out to our Customer Wellbeing team on team@healf.com for assistance.

We offer both one-time purchases and a subscription service.

Before adding your product to the cart, please select your preferred purchase option. This is available to select above the ‘Add to cart’ button on each product page. 

We feature regular monthly offers on our site. To stay up to date on our latest offers and product news, you can subscribe to our newsletter here where you’ll be the first to know about these.

When you subscribe, you’ll also receive 10% off your next order.

We are happy to offer both bulk purchases and wholesale partnerships.

If you are interested in this, please reach out to our Customer Wellbeing team on team@healf.com with the details of your request. 

To cancel your order, please contact our Customer Wellbeing team on team@healf.com as soon as possible. 

Please note, we operate quickly to ensure prompt delivery so there may be a chance that your order has already been prepared to be shipped from our warehouse. If this is the case, we can provide a pre-paid return label for you to return your item for an exchange or refund for UK orders.

Create your own Healf account where you can keep track of your orders, manage your subscriptions, save your favourite items, and more. 

Simply click on the customer icon in the top-right corner of the site and follow the instructions to create your account.

To log in, simply click on the customer icon in the top-right corner of the site and add the email connected to your account.

Following this, you’ll receive a verification code via the email provided. 

Once you’ve entered the code, you’ll be taken straight to your account. Please give the site a few seconds to register the verification code.

We’re proud to offer a subscription service to take the hassle out of ordering your favourite products. 

On the product page, ensure you have selected the "Subscribe & Save 10%" option and then click “Add to cart”.

When you checkout, this will set up an automatic purchase that will be delivered according to your preferred monthly frequency. 

To add items to your subscription simply log in to your Healf account with the same email address that was used when placing the order, then select “Manage Subscriptions”. 

Scroll down to add the desired products to your next subscription and select your preferred frequency. 

You can also choose to order the product as a one-time purchase instead of a repeat subscription, if preferred.

To pause a subscription, log in to your Healf account with the same email address that was used when placing the order. 

Select “Manage Subscriptions” and you see all the items you have on a rolling subscription. 

Select the subscription that you would like to pause, then scroll to the bottom of the pop-up and click “Pause Subscription”.

Please note: If you have paused your subscription after you have received an order confirmation email, your product may still be shipped out to you. 

To cancel a subscription, log in to your Healf account with the same email address that was used when placing the order. 

Select “Manage Subscriptions” and you see all the items you have on a rolling subscription. 

Select the subscription that you would like to cancel, then scroll to the bottom of the pop-up and click “Cancel Subscription”.

Please note: If you have cancelled your subscription after you have received an order confirmation email, your product may still be shipped out to you. 

With our Subscribe & Save service we aim to make your wellbeing routines more efficient and consistent. 

In addition to saving 10% on each order of the product you create a subscription for, you can choose a frequency that suits your needs and eliminates any hassle. 

You’ll also get to enjoy monthly free samples of other products you might like.

You can pause, cancel, or adjust your subscription at any time.

To update your address, simply log in to your Healf account and select “Manage Subscriptions”. 

Click on “Address and Payment Details” and update your address details as needed. 

If you are updating your billing details, select “Manage Payment Methods” to make the necessary changes.

If you receive an order confirmation email with an incorrect shipping address, please contact our Customer Wellbeing team on team@healf.com as soon as possible with the details of your order and the correct address.

We will do our best to ensure your order is redirected promptly.

We apologise for any inconvenience. Here are a few things that might have occurred:

1. You have cancelled the subscription after the order has already been processed. 
2. Your subscription is attached to an email address so it may be possible there is an active subscription under a different email. If you think this may be the case, please check your previous orders to see if a different email address has been used for different orders. 

If you need further support, please reach out to our Customer Wellbeing team on team@healf.com and we’ll be happy to help you.

We offer free 365-day returns and exchanges on items in their original packaging for all orders within the UK. 

To be eligible for a return, your item must be in the same condition that you received it and returned in its original packaging. 

• For consumable products and supplements, items must be unopened and unused. 
• For tech products, accessories, and other gear, returns are assessed on a case-by-case basis; however, it must come in its original product packaging. 

To initiate a return, please contact our Customer Wellbeing team on team@healf.com. 

We are happy to offer exchanges on products that are unopened, unused, and in their original packaging.

To arrange an exchange, please contact our customer wellbeing team on team@healf.com. 

We offer free returns on orders within the UK. 

Once you’ve requested a return, we’ll send you a pre-paid return label to post your items back to us.

Unfortunately we are unable to cover the cost of international returns. In order to minimise return costs for our customers outside of the UK, we work with a number of different couriers, and offer a self-post option.

Once your return has been received and inspected, we will email you to confirm we’ve received your returned item. Your refund will be processed back to your original method of payment shortly after this. Please note, this process usually takes 7-14 working days. 

If your refund does not reflect in your bank account after 14 working days following our confirmation email, please contact our Customer Wellbeing team on team@healf.com. 

We are committed to offering exceptional customer service and our Customer Wellbeing team is dedicated to ensuring your experience at Healf is a positive one. 

Please don’t hesitate to get in touch with us if you need support with any questions you may have that our FAQs do not address. You can reach us on team@healf.com. 

We are always open to feedback and appreciate customers who take the time to share their thoughts with us. Your input is valuable in our commitment to excellence so please don’t hesitate to contact us with any feedback or suggestions. 

You can reach us on team@healf.com.