Frequently Asked Questions.
Everything you need to know about healf.
- Delivery & Returns
- My Account
- Order Queries
How are the products selected?
We have a strict curation process that ensures you get only the best guaranteed. This involves 3 steps:
- The healf. team research brands from all over the world that they believe can make an impact on peoples everyday healthy living.
- At least 5 people from our community test every single product and provide us with detailed feedback.
- Before any product goes live our panel of leading industry experts, provide the final frontier for approval.
Are you a sustainable company?
A healthy planet is essential to a healthy life. We therefore strive to ensure that sustainability is always front of mind in every decision we make - we aren’t yet perfect but promise to you as our customer that as we grow we will help to make the world a better and more peaceful place.Our Planet, Our Health.
What are the 4 pillars of health?
Our 4 pillars of health act as the foundation of everyday healthy living - EAT clean, MOVE freely, be MINDful, and SLEEP deeply. Your body and mind needs more than a quick fix. Why not embrace everyday healthy living?
Eat. Move. Mind. Sleep. Repeat. It’s as simple as that to become your best self.
This simple formula is backed up by ancient wellbeing rituals as well as scientific studies. We just keep it simple for you.
What is your shipping policy?
We work with the best couriers to ensure we can get your products to you in the safest, fastest and most sustainable way. This means we use Royal Mail and DPD depending on who fits our criteria best for your order.
- FREE UK Standard Delivery on orders over £50 (2-3 working days)
- £3.95 - Standard UK Delivery 2-3 Working Day
How do I return my product?
How do I create an account?
You can create your healf account by going to our sign up page.
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
I have forgotten my password. What do I do?
Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.
The item I ordered is out of stock. Why is it on the website?
All items ordered with healf depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
Can I place an order over the phone?
Our Customer Wellbeing team is always on hand to provide support and guidance.
Get in touch with them now via the 'Contact Us' page (here).
How will I know once my order has been dispatched?
We’ll send you an email as soon as your order is on its way.
We may ship items separately in the event of one or more of the items being delayed.