Frequently Asked Questions.
Everything you need to know about healf.
How are the products selected?
We have a strict curation process that ensures you get only the best guaranteed. This involves 3 steps:
1) The healf. team research brands from all over the world that they believe can make an impact on peoples everyday healthy living.
2) At least 5 people from our community test every single product and provide us with detailed feedback.
3) Before any product goes live our panel of leading industry experts, provide the final frontier for approval.
Are you a sustainable company?
A healthy planet is essential to a healthy life. We therefore strive to ensure that sustainability is always front of mind in every decision we make - we aren’t yet perfect but promise to you as our customer that as we grow we will help to make the world a better and more peaceful place.Our Planet, Our Health.
What are the 4 pillars of health?
Our 4 pillars of health act as the foundation of everyday healthy living - EAT clean, MOVE freely, be MINDful, and SLEEP deeply. Your body and mind needs more than a quick fix. Why not embrace everyday healthy living?
Eat. Move. Mind. Sleep. Repeat. It’s as simple as that to become your best self.
This simple formula is backed up by ancient wellbeing rituals as well as scientific studies. We just keep it simple for you.
What is your shipping policy?
We work with the best couriers to ensure we can get your products to you in the safest, fastest and most sustainable way. This means we use Royal Mail and DPD depending on who fits our criteria best for your order.
- FREE UK Standard Delivery on orders over £50 (2-3 working days)
- £3.95 - Standard UK Delivery 2-3 Working Day
- £5.95 - Next Working Day Shipping (for orders placed before 12pm)
How do I return my product?
We offer free 365 day UK returns to all of our customers! Simply contact us via firstname.lastname@example.org and we will send you a return slip and arrange a collection if helpful.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it inside the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we're able to issue a refund or not.
For international returns, we're unfortunately unable to cover the cost however we do work with a number of different carriers, and also offer a self-post option, to minimise return costs for our customers shopping from outside of the UK.
Do you ship internationally?
Yes we do ship internationally! We put all international orders in tracked shipping to make sure it arrives safely and expect this to take 5-10 working days depending on the country, however occasionally international orders can get held up either in customs or due to courier delays (especially since Brexit) and so we ask that you wait up to a maximum of 4 weeks for your order to arrive. If you have not received your international order by then, please message us at email@example.com.
All relevant customs or import duties are the sole responsibility of the customer.
How do I create an account?
You can create an account by navigating to the 'My Account' icon at the top right of the website or click here. Simply enter your email, details and create a password and you're done! From your account you can manage your past orders or subscriptions and keep an eye on the status of your current orders.
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
I have forgotten my password. What do I do?
How to cancel a product subscription
1) Please log in to your account.
2) Under My account, please click on "Manage Subscriptions"
3) Click the Actions dropdown next to the subscription you would like to cancel and select Cancel subscription.
4) Select the cancellation reason and click Cancel my subscription.
The item I ordered is out of stock. Why is it on the website?
All items ordered with healf depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
Can I place an order over the phone?
Unfortunately we cannot take payments over the phone but if you are having trouble ordering or need any assistance, please don't hesitate to contact us via the 'Contact Us' page (here) or call us on 02045242147 and our Customer Wellbeing team will be delighted to assist you.
How will I know once my order has been dispatched?
We’ll send you an email as soon as your order is on its way.
We may ship items separately in the event of one or more of the items being delayed, but you will always receive an email from one of our Customer Wellbeing team beforehand if this is the case.