SHIPPING INFORMATION:

At Healf we prioritise safe and fast delivery for all our customers. Our carefully selected couriers are Royal Mail and DPD.

RETURNS POLICY:

If for any reason you are not satisfied with your order, we provide free 365 day UK returns for all our customers. To initiate your return, simply contact us at team@healf.com and we’ll send you a return slip and help to arrange a collection. The item you return must be sent in the same condition as received, and inside the original packaging. Once received we will notify you via email.

For international returns, we unfortunately do not cover the cost. However, we work with an array of carriers and can offer self-posting returns for customers shopping from outside the UK.

The Apollo device comes with both a Band and a Clip, making it easy to switch throughout the day. Whether that’s on your wrist, ankle, or clipped to your shirt, bra, or waistband, you may choose to wear Apollo in different ways as you go about your day. For best results, it’s important to place the device near a bone, like your wrist, ankle, chest, spine (near the back of your neck), or hip. To use the Band: Feed the hook-and-loop tab of the band under the Clip and slide the band through, with the hook-and-loop strip facing up toward you Slide the device all the way to the metal D-ring To use the Clip: Remove the Band (if already attached) Slide the Clip underneath the metal top of the device. The triangle on the back of the clip should face the device There will be a click when it is securely attached Wear your Apollo with the back of the device next to your body A note on intensity: Intensity level preference will vary depending how you wear your Apollo. Use the Apollo Neuro app or the buttons on the Apollo device to adjust the intensity up or down. You can feel Apollo vibrations more on larger bones, so if you wear Apollo on your chest or spine, you’ll likely want to start with a much lower intensity than wearing it on your wrist or ankle.