Balancer Cream Cleanser

By Sarah’s skincare formulas are dermatologically approved for sensitive skin, fragrance-free, SLS-free, and free from essential oils. Additionally, they are vegan and cruelty-free, for a gentle, ethical skincare experience that delivers results.

By Sarah was inspired by the personal journey of sisters Sarah and Lauren Murrell. While Lauren recovered from acute myeloid leukaemia, Sarah became both her stem cell donor and skincare saviour. Struggling to find natural, effective products for Lauren’s delicate, post-treatment skin, Sarah created her own – and the brand was born. Today, By Sarah offers restorative, natural, and soothing products, blending nature and science to help your skin look and feel its best.

With our Healf Curation Process, we do the work for you. Shop with confidence knowing that every item has been tried, tested, and curated for you.

Learn more about each step—Brand Discovery, Expert Validation, and Community Testing—here.

Aqua (Water), Cocos Nucifera (Coconut) Oil (non-comedogenic), Vitis Vinifera (Grape) Seed Oil, Brassica Alcohol (natural, palm oil-free), Prunus Armeniaca (Apricot) Kernel Oil, Glycerin (organic, palm-oil free), Arachidyl Alcohol (natural, palm oil-free), Mangifera Indica (Mango) Seed Butter, Inulin (prebiotic), Hamamelis Virginiana (Witch Hazel) Water, Behenyl Alcohol (natural, palm oil-free), Arachidyl Glucoside (natural, palm oil-free), Sodium Benzoate (food-grade), Hydroxyethylcellulose (plant-derived sugar), Xanthan Gum (fermented sugars), Potassium Sorbate (food-grade), Citric Acid (antioxidant), Niacinamide (nature-identical), Panthenol (vitamin B5), Alcohol (vegetable), Saccharide Isomerate (corn), Althea Officinalis (Marshmallow) Root, Bisabolol (German Chamomile), Dipotassium Glycyrrhizate (Licorice), Fructose (plant-derived sugar), Limnanthes Alba (Meadowfoam) Seed Oil, Tocopherol (vitamin E), Avena (Oat) Strigosa Seed Extract, Lecithin (natural, palm oil-free), Glucose (plant-derived sugar), Sodium Citrate (pH balancer).

Shipping

At Healf, we prioritize safe and fast delivery for all our customers. Our carefully selected couriers are Royal Mail and DPD.

UK standard delivery

Enjoy free standard delivery on orders above £50, this option usually requires 2-3 working days. If your order is under £50, this delivery option is available for £3.99.

Next working day

For when you need our products urgently, we offer next working day shipping for £5.99. For orders placed before 12.00, we will ship it the same day to ensure you receive your order the next working day.

International

International deliveries can take 7 working days, and up to 4 weeks. The cost is £22.99 for orders below £50, £49.95 for orders above.

Returns

If for any reason you are not satisfied with your order, we provide free 365-day UK returns for all our customers. To initiate your return, simply contact us at team@healf.com, and we'll send you a return slip and help arrange a collection. The item you return must be sent in the same condition as received and inside the original packaging. Once received, we will notify you via email.

For international returns, we unfortunately do not cover the cost. However, we work with an array of carriers and can offer self-posting returns for customers shopping from outside the UK.

This cleanser is gentle enough for the delicate eye area and can be used to remove eye makeup.

Wet face and hands with warm water and start by removing any eye makeup by gently massaging a small amount of cleanser around the eyes then rinse thoroughly. Follow by gently massaging a second application of the cleanser into the face and neck, using upwards circular motions, and rinse thoroughly.

Use morning and night to remove pollution, sunscreen and makeup for skin that feels clean, clearer and deeply moisturised.